Thank You for Using TDAUX!
We at TDAUX believe in 100% customer satisfaction and we are committed to serve you best technological solutions.
TDAUX is a ‘SaaS’ (Software as a Service) based integrated business platform, comprising of various software and services, provided by ENVALE SYSTEMS PVT. LTD., INDIA, and called in hereafter in this policy as ‘ENVALE’. The term ENVALE and TDAUX both here in represents the service provider and the platform itself. We thank you for using our platform. As with any software platform and services, certain policies regulate our relationship with our customers.
Subscriptions and Refunds
TDAUX is offered under subscription based model and being a ‘Business Platform’ where you deal with your business matters using services like Partner Network Management, Business Messaging Service, Cloud Storage and Document Sharing etc., which is critical to your business. We are committed to provide uninterrupted services and safeguard your data integrity. At the same time we make sure that your business should run uninterrupted.
There might come situations where you might have to leave our platform, so whenever you feel to leave, please make sure that you have an appropriate time to backup your data, documents and communications. For your ease a subscription cancelation and refund process is defined and governed by various compliances.
Procedure to Unsubscribe
Refund of Subscription Money
Once final closure is completed pro-rata based refund will be initiated for the unused period of the subscription, date of final closure (i.e. subscription cancelation date) will be considered as the last date of the usage for refund purpose. Pro-rata based refund of paid subscription amount will be refunded only through physical cheque in the name of the registered organization and not in the personal name of any partner, director or the authorized person. So in case of business closure please make sure not to close your bank account till the refund cheque is honoured, TDAUX under no circumstances will issue another cheque.
Refund of Additional Purchases
In case if you have made any additional purchase of sub-packages of extra User Accounts, Auctions, RFQ, RFI, Tender, Storage or any other extra listings or services is subject to 50% refund of unused portion of the listings or services. i.e. if you have purchased 10 user pack and you have activated 4 user accounts then you are entitled to 50% refund of 6 unused user accounts, on pro-rata bases of the amount you paid for particular sub-package. In case of listings of Product, Auction, RFQ, RFI, Tender etc. listing is considered as utilized/used as soon as it’s created i.e. irrespective of it’s current status whether draft, approved, published or any other status.
Refund of Third-Party charges & Taxes
TDAUX uses various third party services for processing of electronic payment by credit card, NEFT, UPI, Digital Wallet and/or any other means of electronic or physical payment like Cheque/Draft/Banker’s Cheque etc. Any charges implemented or collected by our third party service provider or your banker, credit card company, digital wallet company or any other service provider is non-refundable. TDAUX does not entertain any claim for the refund of such third party charges, you may contact the third party service provider for refund of such charges and they at their own discretion and according to their policy may or may not refund the charges. Any taxes collected either by TDAUX or third party service provider is non-refundable.
Right to Refuse
TDAUX reserves the right to refuse the cancellation and/or refund. It is up to the sole discretion of our compliance and legal department, whether to approve the subscription cancelation request or not. In certain cases, but not limited to, where legal proceedings are going on against the registered organization or where any fraudulent/illegal activities are conducted at the breach of our Terms & Conditions of Usage, or for any other reason where our legal department is of the opinion that closure should not be allowed, we reserve the right to refuse the closure and/or any refund in-turn; for this purpose decision of TDAUX will be considered as final and binding to all parties.
Right to Modify
TDAUX reserves the right, at its discretion, to change, modify, add, or remove portions of this policy it’s Terms at any time by posting the amended Terms. Please check these Terms periodically for changes. Your continued use of the site or Services after the posting of changes constitutes your binding acceptance of such changes. In addition, when using any particular services, you may be subject to any posted guidelines, rules, product requirements or sometimes additional terms applicable to such services. All such guidelines, rules, product requirements or sometimes additional terms are hereby incorporated by reference into the Terms.
Jurisdiction & Governing Laws
This policy it’s Terms and Conditions shall be construed and interpreted in accordance with the laws of the Republic of INDIA. Any dispute related to the Site, the Services or these Terms and Conditions shall be governed by the laws of the Republic of INDIA and resolved in the courts of the Ahmedabad jurisdiction.
We are committed to customer satisfaction. We clearly mention and communicate our policies on our website. Your satisfaction is important to us. If you have any questions, concerns or request regarding our policy and practices, please contact our compliance committee through our online contact form or by sending an email at email@example.com or by contacting our customer support center.